Lawyerlink is a commercial legal service operated by Lawyerly Ltd. Lawyerly Ltd is not an SRA-authorised law firm. Instead, our legal work is delivered by our in-house solicitors, who are individually authorised and regulated by the Solicitors Regulation Authority.

This means Lawyerlink can provide a wide range of practical business legal services through a modern service model, while being clear about the limits that apply to that model. Our solicitors remain bound by the professional and ethical standards that apply to regulated individuals, including duties relating to professionalism, competence, and confidentiality.

Lawyerlink is not held out as an SRA-regulated firm, and our service is structured on that basis. That distinction is important and is reflected throughout our Terms, service descriptions, and client information.

Our focus is on practical, business-facing legal support. That includes work such as legal advice and guidance, contract drafting and review, compliance and regulatory support, employment support, corporate and governance work, intellectual property and trade mark support, franchising support, debt recovery assistance, pre-action dispute support, and certain shorter-form commercial lease work within our permitted scope. We provide these services through our Subscription Plans and, where appropriate, through Fixed Fee Services for clearly scoped matters.

What we do not do is carry out reserved legal activities. In particular, we do not provide services such as conducting litigation, representing clients in court, handling probate, or carrying out property work that amounts to a reserved instrument activity unless lawfully authorised to do so. Our role is to provide non-reserved legal services within the service model set out in our Terms.

Where a matter falls outside our scope, outside our regulatory permissions, outside the service arrangement purchased, or is better suited to specialist external counsel, we will aim to tell you clearly and promptly. Where appropriate, we may suggest a different service route, agree a separate scope or fee, or support a structured handover so that the matter can continue through the right route.

When you instruct Lawyerlink, your legal work is carried out by qualified solicitors who are individually regulated by the SRA. That means your work is handled by solicitors who are subject to professional and ethical standards, including duties relating to competence, confidentiality, and proper standards of service, even though Lawyerly Ltd itself is not an SRA-regulated law firm.

We also maintain a clear Complaints Policy. If you are unhappy with our service, you can raise that with us under our complaints procedure. Where a complaint concerns one of our solicitors, you may, if eligible, also be able to escalate the complaint to the Legal Ombudsman after our internal complaints process has been followed. Our Complaints Policy explains that process, and any eligibility requirements, in more detail.

Because Lawyerly Ltd is not an SRA-authorised law firm, clients do not have the protections that apply specifically to SRA-regulated firms, including SRA minimum-terms firm-level professional indemnity insurance or access to the SRA Compensation Fund simply by reason of using our service. Our liability position, and the wider legal framework governing the service, are instead set out in our Terms of Service & Engagement.

We believe legal services should be clear from the outset. That means being open about what is included, how our service model works, how payment works, and when extra costs may arise. On our Subscription Plans, pricing is set out in advance and clients choose the plan that best matches their business and needs. On Fixed Fee Services, the scope, assumptions, exclusions, and fee are confirmed in advance for the relevant Matter.

We also aim to be transparent about costs that sit outside our legal fees. If official filing fees, government charges, or other third-party costs arise, we explain those in advance and pass them on separately where applicable. That includes, for example, additional trade mark filing fees beyond any benefits included in the relevant service terms.

We will also aim to tell clients about renewals and fee changes before they take effect. For Subscription Plans, we will usually aim to provide at least 30 days’ notice before renewal and at least 30 days’ notice of any fee changes that will take effect from the next renewal date.

Our aim is to provide legal support that is commercially workable, predictable, and free from hidden surprises.

By using Lawyerlink, you receive legal support from qualified solicitors through a modern service model designed for practical business legal work. That model is different from instructing an SRA-regulated law firm, and we believe it is important to explain that difference clearly. Lawyerlink provides non-reserved legal services, delivered by individually regulated solicitors, within the framework set out in our Terms and Policies.

Our aim is to combine accessibility, clarity, and commercial practicality with proper legal standards. We want clients to understand both the value of the service and the boundaries of the model, so they can decide with confidence whether Lawyerlink is the right fit for their business and for the type of legal support they need.

Where a matter falls outside that model, or needs a different kind of legal support, we will aim to tell you clearly and help you understand the next sensible route.

For questions about this Legal Service Statement, please contact support@lawyerlink.co.