Cancellation
& refund policy

1. How to cancel

You may request cancellation at any time by emailing support@lawyerlink.co. Your subscription will remain active until the end of your current annual billing period, allowing you to continue using the Subscription Services until that date.

Please note that your subscription is a fixed 12-month contract. You may pay annually in advance or by monthly instalments, but in both cases you are responsible for the full year’s Subscription Fees. Cancelling prevents automatic renewal for the following year but does not shorten your current annual term unless one of the exceptions below applies.

2. Cooling-off rights

If your subscription qualifies as a consumer contract under UK law, you have a 14-day cooling-off period starting from the day your subscription begins. You may cancel during this period without penalty. If you have asked us to begin providing services during the cooling-off period, we may deduct a fair amount to cover the work already carried out before cancellation. Refunds will be processed within 14 days of your request.

3. If you are unhappy with our services

Your satisfaction matters to us. If you are unhappy, please email support@lawyerlink.co with details of your concerns and the outcome you are seeking. We will review your concerns in line with our Complaints Policy.

4. Three-month break clause

We want you to be confident that your subscription delivers the services promised. If, by the end of your third month, you believe the services have not met expectations or that agreed legal work remains unfinished without good reason, you may cancel by emailing support@lawyerlink.co.

To use this option, you must notify us within one week after the end of the third month. If you do not, your subscription will continue for the remainder of the 12-month term.

This clause does not apply if you have opened more than one legal matter within your first three months. In that case, your subscription will continue for the full annual term.

Where eligible, cancellation will take effect immediately after the third month. If you have paid annually in advance, we will refund any unused months on a pro rata basis within 14 days.

5. Cancellation for material breach

If we materially breach our obligations under the Terms of Service, you may cancel immediately without waiting until the end of the billing period. Examples of material breach include:

• Inaccurate or misleading advice that is clearly wrong and causes harm to your business.
• Unreasonable delays in addressing critical matters (for example, repeated failures to act on urgent requests or missed deadlines causing loss or penalty).
• Data breaches caused by negligence (failure to safeguard your confidential information).
• Failure to comply with legal obligations where this affects your ability to operate lawfully.

In these cases, you are entitled to a refund of unused fees for the remainder of your 12-month Subscription Term. Refunds will be processed within 14 days of agreement.

6. Extenuating circumstances

If your business faces unexpected financial hardship or other serious challenges, please let us know at support@lawyerlink.co. We may, at our discretion, offer options such as:

• Temporarily suspending your subscription.
• Reducing or waiving remaining subscription fees.
• Allowing immediate cancellation with a pro rata refund of unused fees.

Each request will be reviewed case by case. Where refunds are granted, they will be processed within 14 days.

7. How to cancel and request a refund

Step 1: Email support@lawyerlink.co with details of your request, including any supporting documents.

Step 2: We will investigate and respond within 14 days, confirming whether you are eligible for cancellation and refund, or explaining why not.

8. Non-refundable fees

As a rule, Subscription Fees are non-refundable. Exceptions apply only in the following cases:

• Cancellation within the 14-day cooling-off period.
• Cancellation under the three-month break clause, but only where you have prepaid for the annual term in full. In that case, we will refund the unused portion of your subscription from the cancellation date.
• Material breach of our obligations.
• Extenuating circumstances approved by us.

Refunds are not available for partially used subscription periods unless explicitly stated above.

9. Important notes

Refunds are subject to the liability limits set out in our Terms of Service. If you remain dissatisfied after our decision, you may escalate your concerns under our Complaints Policy and, where applicable, to the Legal Ombudsman.

10. Changes to this policy

We may revise this Cancellation & Refund Policy from time to time. You can view the most up-to-date version at any time on our website or in the Client Hub.