Cancellation & Refund Policy

At Lawyerlink, we aim to provide services that meet your needs and expectations. This policy explains when and how you can cancel your subscription, what refunds may be available, and the steps to follow if you’re not satisfied or if unforeseen circumstances arise.

1. How to cancel your subscription

You can cancel your subscription at any time by emailing support@lawyerlink.co. Your subscription will remain active until the end of your current annual billing period, allowing you to continue using our services until that date.

Please note that this is an annual contract, which can be paid either annually or monthly, but in both cases it covers a 12-month term. When you cancel, it will take effect from the start of your next year. When you cancel, it will take effect from the start of your next year and you will not be entitled to a refund in relation to your current annual billing period.

2. Cooling-off period

We offer a 14-day cooling-off period for new clients. During this time, you can cancel your subscription without penalty, provided you haven’t accessed or used any services.

If you cancel within this period, we’ll process a full refund within 14 days of your cancellation request.

3. If you’re not happy with our services

Your satisfaction matters to us. If you’re unhappy with our services, we encourage you to email support@lawyerlink.co with details of your concerns and the resolution you’re seeking. You can also refer to our complaints policy for more information on how we handle and resolve complaints.

4. Three-month break clause

We are committed to ensuring the services delivered align with the services promised in your subscription. If, following the end of the third month from your subscription start date, you consider the legal advice, planning, or support you signed up for does not match what has been provided, or you believe legal tasks specific to your matters remain incomplete without valid explanation, you may cancel your subscription by notifying us at support@lawyerlink.co. Your cancellation will have immediate effect, provided your notification is received no sooner than the end of the third month from your subscription start date. Any prepayments for services beyond the cancellation date will be refunded on a pro rata basis. If you fail to notify us of your intention to cancel within two weeks of the end of the third month from your subscription start date, you agree that your subscription shall continue.

5. Cancelling your subscription due to a material breach

We take pride in delivering the services promised in your subscription. If we fail to meet our obligations in a way that significantly impacts your business, you may qualify for cancellation and a refund. This right is in addition to your ability to cancel as otherwise stated in this policy. Here’s what counts as a material breach:

  • Inaccurate or misleading advice: Advice that is clearly wrong and causes harm to your business.
  • Unreasonable delays in addressing critical matters: For example, failing to act promptly on urgent requests after multiple follow-ups, or missing serious deadlines with no valid explanation, leading to penalties or additional costs being incurred by your business as a result.
  • Data breaches caused by negligence: If we fail to protect your confidential information due to inadequate safeguards.
  • Failure to comply with legal obligations: If Lawyerlink’s actions or omissions affect your business’s ability to operate within the law.

6. What happens if a material breach occurs?

If we’ve materially breached our obligations:

  • You can cancel immediately. You don’t need to wait until the end of your billing cycle.
  • You’re eligible for a refund of unused fees on your annual subscription, whether you pay monthly or annually. We’ll refund the portion of your subscription covering the period from the date of the material breach onward, based on the remaining time left in your 12-month term.

7. How to request cancellation and a refund

If you believe there’s been a material breach:

Step 1: Email us at support@lawyerlink.co

Include details of the issue. Tell us what went wrong, how it impacted your business, and any supporting documents or communication.

Step 2: We’ll investigate and respond within 14 days

We’ll confirm whether a breach occurred and explain your immediate cancellation and refund eligibility, or we’ll provide a clear reason if we don’t agree.

8. Extenuating circumstances

If your business faces unexpected financial hardship or other significant challenges, please let us know by emailing support@lawyerlink.co with details of your situation. We’ll work with you to find the best solution, which may include:

  • Temporarily suspending your subscription.
  • Reducing or waiving remaining subscription fees.
  • Allowing immediate cancellation and refunding unused subscription fees without further obligations.

These requests will be reviewed on a case-by-case basis at our discretion.

9. Important notes

  • Refunds are subject to the liability terms outlined in our Terms of service.
  • If you remain unhappy after our resolution, you can escalate your concerns as outlined in our Complaints policy.

10. Non-refundable fees

As a rule, subscription fees are non-refundable. However, exceptions apply in the following cases:

  • Cancellation during the 14-day cooling-off period.
  • Three-month break clause.
  • Material breach of our obligations by Lawyerlink.
  • Extenuating circumstances approved by us.

Refunds are not available for partially used subscription periods unless explicitly stated in this policy.

11. Changes to this policy

We may revise this cancellation and refund policy from time to time. You can view the policy at any time to stay informed about any updates.

About Lawyerlink

Lawyerlink® is a registered trademark and legal service subscription product of Lawyerly Ltd (company number 15697410). Any reference to Lawyerlink refers to Lawyerly Ltd.