Cancellation and Refund Policy

IMPORTANT INFORMATION

Cancellation & Refund Policy

This Cancellation and Refund Policy explains how cancellation and refunds work for the different services we offer.

Cancellation works differently depending on whether you have purchased a Subscription Plan or a Fixed Fee Service.

It should be read together with our Terms of Service & Engagement, Complaints Policy, and any relevant Fixed Fee Proposal.

We may update this policy from time to time, where reasonably necessary.

For any questions, contact us at support@lawyerlink.co.

Subscription Plans are annual commitments, whether paid annually in advance or by monthly instalments.

This section explains how cancellation works, when a Subscription Plan can end, and when any refund may be available.

1. Cancelling a Subscription Plan

You may ask to cancel a Subscription Plan at any time by emailing support@lawyerlink.co.

Unless a cooling-off right, an agreed break clause, an exceptional-circumstances arrangement, or another express written exception applies, cancellation will take effect at the end of the current Subscription Term.

This means cancellation will normally prevent renewal, rather than bring the current Subscription Term to an early end.

2. Annual commitment

A Subscription Plan is an annual commitment, whether you choose to pay annually in advance or by monthly instalments.

If you pay monthly, this is only a payment arrangement for that fixed-term Subscription Plan. It does not make the service a month-to-month arrangement unless we expressly agree otherwise in writing.

3. Three-month break clause

If your Subscription Plan has not met reasonable expectations early on, you may be able to end it at the end of month 3 using our three-month break clause.

The break clause only applies if all of the following are true:

you give us written notice during month 2
we receive that notice by the end of month 2
you have opened no more than one legal Matter

If the break clause applies:

your Subscription Plan will continue until the end of month 3
month 3 must still be paid in full
you cannot open any new Matters after giving break notice
we will continue progressing any Matter already opened before notice was given, where reasonably possible and subject to your cooperation

If the break clause does not apply, the Subscription Plan will continue for the rest of the agreed Subscription Term unless another cancellation right applies.

4. Refunds for Subscription Plans

Subscription Fees are generally non-refundable once due, except where a refund is available under this policy, our Terms, an agreed break clause, or applicable law.

If you have paid the annual Subscription Fee in advance and validly exercised the three-month break clause, we will refund the unused portion of the annual Subscription Fee for the period after month 3.

If you pay monthly, month 3 remains payable in full, but no further monthly payments will fall due after cancellation takes effect at the end of month 3.

If we have already paid an official UK trade mark application or registration fee on your behalf under the Subscription Plan, you must reimburse us for that fee in full if the Subscription Plan ends under the break clause or otherwise. This applies only to the official trade mark fee paid by us on your behalf.

Fixed Fee Services are priced by reference to a specific Matter, agreed scope, and expected level of work. Because of that, cancellation does not automatically entitle you to a refund.

1. Cancelling a Fixed Fee Service

You may ask us to cancel a Fixed Fee Service at any time by emailing support@lawyerlink.co.

Whether any refund, credit, or fee reduction is available will depend on the stage the Matter has reached, the work already completed, the time already committed, whether any documents have already been drafted or substantially prepared, whether any Third-Party Costs have already been incurred, the terms of the relevant Fixed Fee Proposal or other written scope confirmation, and any applicable cooling-off rights under this policy or applicable law.

2. Work already completed or committed

If you ask us to stop work after a Fixed Fee Service has been agreed or started, we may retain or charge fees for work already completed, time already committed, documents already prepared or substantially prepared, work booked in or reserved for your Matter, any Third-Party Costs already incurred, and any non-refundable elements clearly stated in the relevant Fixed Fee Proposal or scope confirmation.

If the Fixed Fee Service has already been fully completed, a refund will not usually be available. If the work has started but has not been completed, we may decide, acting reasonably, whether a partial refund, partial credit, or no refund is appropriate in the circumstances.

3. Work not yet started

If you ask us to cancel before substantive legal work has started, we may in some cases agree to a full or partial refund.

For clarity, substantive legal work does not include onboarding, compliance checks, conflict checking, administrative set-up, file opening, preliminary review, or other reasonable preparation steps needed to begin the Matter properly. Even where substantive legal work has not yet started, we may still retain or deduct amounts relating to work already done in preparing to begin, and any Third-Party Costs already paid or committed.

4. Third-Party Costs

Any Third-Party Costs already paid or incurred for your Matter are generally non-refundable.

If we have paid any such cost on your behalf before cancellation takes effect, you must reimburse us for it in full unless we expressly agree otherwise in writing.

5. Fixed Fee Proposals and scope confirmations

If there is any inconsistency between this policy and a Fixed Fee Proposal or other written scope confirmation issued for a specific Matter, the Fixed Fee Proposal or written scope confirmation will prevail for that Matter in relation to scope, fees, delivery, payment, and any expressly stated cancellation, refund, staged payment, or non-refundable terms.

If you are unhappy with any part of the service, your first step should be to raise this with us under our Complaints Policy, which explains how to make a complaint and how we will review it.

If you believe we have materially failed to meet our obligations, you should tell us as soon as possible so we can investigate and, where possible, put things right.

If we are in material breach and do not remedy it within a reasonable time after being asked to do so, you may be entitled to cancel the affected service and, where appropriate, request a refund or partial refund. Any refund will depend on the circumstances, including the nature of the issue, the service involved, the work already completed, whether the issue can be remedied, and the value of the service received.

A refund is not automatic simply because you are dissatisfied with an outcome, a third party does not respond as hoped, or a Matter proves more difficult or complex than expected. We do not guarantee any particular legal or commercial result.

Where appropriate, we may instead offer further work, a partial refund, a credit against future services, or another reasonable remedy.

We understand that, occasionally, serious and unexpected circumstances may affect your ability to continue with a service. If that happens, please contact us as soon as possible.

We will consider any request for flexibility in good faith and, where appropriate, may agree a pause, a payment arrangement, a limited fee adjustment, or cancellation outside the standard cancellation terms. Any flexibility under this section is entirely discretionary, assessed case by case, and may be subject to reasonable supporting information. This section does not create an automatic right to cancellation, refund, fee reduction, or suspension of services.