Cancellation
& refund policy

1. How to cancel

You may request cancellation at any time by emailing support@lawyerlink.co. Your subscription will remain active until the end of your current annual billing period, allowing you to continue using the Subscription Services until that date.

Please note that your subscription is a fixed 12-month contract. You may pay in advance annually or by monthly instalments, but in either case you are responsible for the full year’s Subscription Fees. Cancelling prevents automatic renewal for the following year but does not shorten your current annual term unless one of the exceptions below applies.

2. Cooling-off rights

If your subscription qualifies as a consumer contract under UK law, you have a 14-day cooling-off period that starts on the day your subscription begins. You may cancel during this period without penalty. If you have asked us to begin providing services during the cooling-off period, we may deduct a fair amount to cover the work already carried out before cancellation. Refunds will be processed within 14 days of your request.

3. If you are unhappy with our services

Your satisfaction matters to us. If you are unhappy, please email support@lawyerlink.co with details of your concerns and the outcome you are seeking. We will review your concerns in line with our Complaints Policy.

4. Three-month break clause

We want you to be confident that your subscription delivers the services promised. If, during Month 2, you believe the service has not met reasonable expectations, or agreed work has remained unfinished without good reason, you may request to use this three-month break clause by giving written notice to support@lawyerlink.co, pursuant to these terms.

To rely on the break clause:

1. You must give notice during Month 2 (no later than the end of Month 2); and

2. You must have opened no more than one legal matter during the first three months of your subscription.

If the above conditions are met:

• Your subscription will continue until the end of Month 3 (Month 3 is your final month).

• You will still be required to pay Month 3 in full (because Month 3 is part of the break arrangement and subscriptions are paid in advance).

• You will have full access to the service until the end of Month 3.

• You may not open any new matters. We will continue to progress and complete any matter already opened before Month 3 (where reasonably possible, and subject to you providing timely instructions and information).

Cancellation will take effect automatically at the end of Month 3.

For the avoidance of doubt, subscriptions are paid in advance:

• Month 1 is paid at the start of Month 1 (when you subscribe).

• Month 2 begins when your second payment is made at the start of Month 2.

• Month 3 begins when your third payment is made at the start of Month 3.

Annual payment: 

If you have paid in advance for 12 months, any unused months after Month 3 will be refunded pro rata within 14 days of the cancellation date.

If you do not give notice during Month 2, or if you open more than one matter during the first three months, the break clause will not apply, and the subscription will continue for the remainder of the 12-month minimum term.

 Trademark application fees 

If your subscription is cancelled under the break clause or otherwise, you agree to reimburse us in full for any trade mark application/registration fee on your behalf. We will invoice you for this cost, and payment is due immediately upon receipt.

For clarity, only trade mark application/registration fees paid by us on your behalf are recoverable under this clause. No other third-party fees or disbursements are recoverable under this clause, unless agreed.

5. Cancellation for material breach

If we materially breach our obligations under the Terms of Service, you may cancel immediately without waiting until the end of the billing period. Examples of material breach include:

• Inaccurate or misleading advice that is clearly wrong and causes harm to your business.

• Unreasonable delays in addressing critical matters (for example, repeated failures to act on urgent requests or missed deadlines causing loss or penalty).

• Data breaches caused by negligence (failure to safeguard your confidential information).

• Failure to comply with legal obligations where this affects your ability to operate lawfully.

In these cases, you are entitled to a refund of unused fees for the remainder of your 12-month Subscription Term. Refunds will be processed within 14 days of agreement.

6. Exceptional business circumstances

We recognise that exceptional business circumstances may arise. If you experience genuine and material hardship (including business closure, cessation of trading, severe or unexpected financial difficulty, or comparable extenuating circumstances), we may, at our sole discretion and on a case-by-case basis, offer one or more of the following support options:

• a payment holiday (pausing payments for an agreed period);

• a temporary pause to your subscription;

• a waiver of some fees;

• a reduction of fees for a period; or

• cancellation of the subscription outside the standard break provisions.

Where cancellation is agreed, it will take effect at the end of the current billing cycle, and no further subscription fees will be charged thereafter. This provision does not create an automatic right to any adjustment or cancellation.

We may request reasonable evidence of hardship, such as recent management accounts, bank statements, or a letter from your accountant.

7. How to cancel and request a refund

Step 1: Email support@lawyerlink.co with details of your request, including any supporting documents.

Step 2: We will investigate and respond within 14 days, confirming whether you are eligible for cancellation and refund, or explaining why not.

8. Non-refundable fees

As a rule, Subscription Fees are non-refundable. Exceptions apply only in the following cases:

• Cancellation within the 14-day cooling-off period.

• Cancellation under the three-month break clause, but only where you have prepaid for the annual term in full. In that case, we will refund the unused portion of your subscription from the cancellation date.

• Material breach of our obligations.

• Extenuating circumstances approved by us.

Refunds are not available for partially used subscription periods unless explicitly stated above.

9. Important notes

Refunds are subject to the liability limits set out in our Terms of Service. If you remain dissatisfied after our decision, you may escalate your concerns under our Complaints Policy and, where applicable, to the Legal Ombudsman.

10. Changes to this policy

We may revise this Cancellation & Refund Policy from time to time. You can view the most up-to-date version at any time on our website or in the Client Hub.