Frequently Asked Questions About Your Subscription

What is Lawyerlink?

Lawyerlink is a subscription-based legal service tailored for small and medium-sized businesses across the UK.

We provide proactive legal advice and guidance specifically designed to meet your business needs, helping you navigate the legal landscape and resolve conflicts efficiently.

How does the subscription service work?

Our subscription service offers a comprehensive range of legal services for a fixed monthly or annual fee. By subscribing, you gain ongoing access to our in-house team of experienced, SRA regulated solicitors who can assist with various legal matters, including contract drafting, employment law, dispute resolution, and more.

The service is cost-effective, offering predictable pricing and extensive legal support.

What types of businesses can benefit from Lawyerlink?

Lawyerlink is ideal for small and medium-sized businesses across various industries, including sole traders, partnerships, and limited companies.

Our services are designed to help businesses navigate legal challenges, ensure compliance, and protect their interests.

Is Lawyerlink a law firm?

Lawyerlink is a forward-thinking legal innovation company offering subscription-based services that give businesses access to experienced solicitors providing proactive legal support.

Our in-house solicitors, regulated by the Solicitors Regulation Authority, deliver personalised and practical guidance tailored to your business needs.

While we do not carry out reserved legal activities traditionally associated with law firms, our subscription model offers exceptional value by making legal services an integral part of your operations. This sustainable and ongoing solution is like having your own in-house lawyer—providing consistent, proactive support to keep your business running smoothly.

For more, read our legal service statement.

Is Lawyerlink a legal technology company?

Lawyerlink is not a legal technology company. At the heart of our service is a commitment to providing personalised legal advice and guidance from experienced and regulated solicitors.

While we use technology, like our Client Hub, to streamline and support our work, we believe the law is ultimately about people, not processes.

Our approach is centred on the human touch—understanding your needs, providing tailored solutions, and building lasting relationships.

Technology enhances our efficiency, but it never replaces the expertise and care of our legal professionals.

What is included in each subscription plan?

All subscription plans include access to a wide range of legal services, including legal advice, contract drafting and review, employment law assistance, proactive legal planning, dispute resolution, and more. The services are consistent across all plans, with pricing adjusted according to your business turnover. For more detail, have a look at our handy guide.

Are there any hidden fees?

No, there are no hidden fees. The subscription cost covers all the services outlined in your plan. You can view a comprehensive list of our scope of services in our Terms of use.

Can I change my subscription plan later?

You can change your subscription plan if your business needs or turnover changes. Your new plan and pricing will be adjusted accordingly, with any changes reflected in your billing cycle. Simply contact support@lawyerlink.co for any assistance with changing your plan.

What if I have more than one business?

You would need to register a separate subscription for each business. Contact us at support@lawyerlink.co to discuss potential discounts on additional business subscriptions.

What legal services are included in the subscription?

Your subscription includes a comprehensive array of legal services, such as legal guidance and advice, contract drafting and review, employment law assistance, commercial lease agreements, compliance guidance, intellectual property protection, debt recovery support, dispute resolution, and litigation oversight.

For a full breakdown of our services and how we can support your business, please refer to our terms of service.

How do I access legal advice and support?

You can access legal advice and support through our Client Hub, where you can schedule consultations, submit documents for review, and manage your legal matters seamlessly.

Are there any services that are not included in the subscription?

While our subscription covers a broad range of legal services, certain specialised legal matters and reserved activities may not be included. For a full breakdown of our services and how we can support your business, please refer to our terms of service.

If you require services beyond those in your plan, we can help you find the right legal support or refer you to a trusted legal partner.

How do I contact a solicitor?

You can easily connect with our solicitors for support with your legal matters by scheduling an appointment through our Client Hub. Our team is ready to provide expert guidance on a wide range of legal issues.

What is the process for getting legal documents reviewed?

To have legal documents reviewed, simply upload them through the Client Hub. Our solicitors will review the documents and provide feedback or necessary revisions promptly.

How do I schedule a consultation?

Consultations can be scheduled through the Client Hub. You can choose a time that suits you and book an appointment with one of our solicitors.

Is there a limit to the number of consultations I can have?

No, there is no limit to the number of consultations. You have unlimited access to our lawyers for legal guidance and advice as part of your subscription.

What is the Lawyerlink Client Hub?

The Client Hub is an online platform where you can manage your legal matters, schedule consultations, access legal documents, and handle your subscription details, all in one place.

How do I access the Client Hub?

You can access the Client Hub by logging in through our website using your secure credentials. Once logged in, you can manage all aspects of your legal services with ease.

What features are available in the Client Hub?

The Client Hub allows you to schedule consultations, upload and review documents, track the progress of legal matters, and manage your subscription and billing information efficiently.

Can I track the progress of my legal matters in the Client Hub?

Yes, you can track the status of your legal matters directly in the Client Hub. You will receive updates and can view all relevant information in one convenient location.

What payment methods do you accept?

We accept credit card payments, processed securely through Stripe Payments.

How is billing handled?

Billing is managed through the Client Hub, where you can choose to pay your annual subscription upfront or monthly. You will receive invoices and can manage your payment information directly within the hub.

Can I get a refund if I cancel my subscription?

If you cancel your subscription, it will remain active until the end of the current billing period. Refunds are not typically offered for the unused portion of the subscription term unless the cancellation is due to an issue on our part.

What happens if I miss a payment?

If you miss a payment, you will be notified via the Client Hub and email. We recommend updating your payment information promptly to avoid any disruption to your services.

How can I contact customer support?

You can contact customer support via email at support@lawyerlink.co. Our team is available to assist with any questions or issues you may have.

What are your customer support hours?

Our customer support hours are from 9am to 5pm, Monday to Friday. Outside of these hours, you can still reach out through the Client Hub or send us an email at support@lawyerlink.co, and we will respond as soon as possible.

How quickly can I expect a response to my query?

We aim to respond to all queries within 24 hours during business days. For urgent matters, please contact us directly through the Client Hub.

Can I resubscribe after cancelling?

Yes, you can resubscribe to Lawyerlink after cancelling. Simply sign up again through our website or contact us for assistance.

How do I cancel my subscription

If you need to cancel your subscription, you can do so by emailing our support team at support@lawyerlink.co.

Your subscription will remain active until the end of your current billing period.

Frequently asked questions about your Lawyerlink subscription