Lawyerlink gives your business practical legal support through Subscription Plans or Fixed Fee Services.

Our service is designed to help businesses deal with legal and compliance issues earlier, more clearly, and with greater confidence.

We deliver our services mainly through the Client Hub. This is your central workspace for communicating with your solicitor, scheduling meetings in real-time, uploading and sharing documents, receiving updates, accessing drafts and completed documents and managing legal matters.

1. General legal advice and guidance

We provide day-to-day legal advice to help your business understand its position, manage risk, make informed decisions, and deal with legal issues as they arise.

This can include:

Some matters are not included within the Subscription Services because they require specialist representation, formal filings, a different regulatory framework, or a separately scoped project. Where that applies, we will tell you clearly.

In some cases, we may be able to provide that work separately under a Fixed Fee Service or other written scope of work, but it does not form part of the Subscription Services unless we expressly agree this with you. Examples include:

1. How Subscription Plans work

A Subscription Plan gives your business ongoing access to our legal service for the agreed Subscription Term of 12 months.

All work carried out under a Subscription Plan remains subject to these Terms.

2. Included work within scope

Where a Matter falls within the Scope of Service, it is included in the Subscription Fee, and we do not charge separately for it.

A Matter only falls outside the Subscription Fee where it is expressly excluded under these Terms, or we agree in writing that it will be handled separately as a Fixed Fee Service or under another arrangement.

1. How Fixed Fee Services work

A Fixed Fee Service is a specific piece of legal work that we agree to carry out for a fixed fee.

Each Fixed Fee Service applies only to the Matter, scope, assumptions, exclusions, and delivery terms set out in the relevant Fixed Fee Proposal, invoice, scope confirmation, or other written document issued by us for that Matter.

A Fixed Fee Service does not create an ongoing subscription or open-ended access to legal support. It applies only to the specific Matter we have agreed to carry out for the fixed fee.

2. Confirming scope

Before we begin a Fixed Fee Service, we will confirm the scope of the relevant Matter. That scope may include assumptions, exclusions, limits on deliverables, and any specific timing or payment terms we set out in writing.

Only the work expressly included in the agreed scope forms part of the Fixed Fee Service. Any work outside that scope is excluded unless we confirm otherwise in writing.

3. When we start work

Once the scope has been confirmed, we will issue an invoice for the agreed Fixed Fee Service.

We do not begin substantive legal work on a Fixed Fee Service until:

1. Getting started

Before we begin work, you will need to complete our onboarding process. This includes setting up your profile on the Client Hub, confirming who we are acting for, and completing standard identity, verification, AML, KYC, and related compliance checks, as is standard in the legal industry.

You must provide accurate, complete, and up-to-date information for these purposes. We may delay the start of work until onboarding and compliance checks have been completed, and may decline to start work, pause work, or stop acting if they cannot be completed properly.

2. The Client Hub and communication

Our services are mainly delivered through the Client Hub. This is the main place from which you will usually communicate with us, share documents, receive updates, access drafts and completed work, manage Matters, and review certain invoices or payment requests.

Where appropriate, we may also communicate by email, phone, video call, or other agreed channels. Even so, we may require documents, approvals, or instructions to be provided or confirmed through the Client Hub where that is the most practical way to manage the service.

3. Your instructions and responsibilities

To help us work effectively, you must provide clear instructions, relevant documents, and accurate, complete, and up-to-date information. You must also ensure that only authorised people use your account or access the Client Hub on your behalf, and that login details are kept secure.

You should respond to reasonable questions, review drafts promptly where needed, make decisions in a timely way, and tell us promptly about any change to your business, ownership, contact details, or key representative that may affect the service.

Unless we expressly agree otherwise in writing, we are entitled to rely on the information, documents, and instructions you provide without independently verifying them.

4. How we manage Matters and timelines

We manage Matters in a practical and commercially sensible way, taking account of urgency, complexity, business impact, timing requirements, available information, and reasonable capacity.

Matters are usually progressed sequentially, but where appropriate, we may prioritise urgent or time-sensitive work and progress Matters in parallel.

We aim to respond and move work forward within reasonable timeframes, but turnaround will always depend on the circumstances of the Matter. As a general guide, we usually acknowledge messages within 24 to 48 hours, and usually provide substantive advice, drafting, or contract work within 7 to 14 days, depending on complexity.

These timeframes are indicative only and are not guaranteed deadlines. If a Matter is urgent, you should make that clear when instructing us so we can decide how best to prioritise it within our service model.

5. Completion of a Matter

A Matter may be treated as complete once the agreed scope of work has been delivered, the relevant advice or document has been provided, or we have told you that the Matter is complete and closed. We may also treat a Matter as complete if we are waiting for further instructions, information, documents, or confirmation from you and do not receive them within a reasonable time.

If you ask us to revisit a closed Matter or address follow-up issues, we will reopen the Matter. 

1. Fees, VAT, and Third-Party Costs

You must pay the Fees that apply to the services you have purchased.

Our Fees may include Subscription Fees, fixed fees, additional agreed fees, disbursements, Third-Party Costs, and VAT where applicable. Unless we expressly say otherwise, our Fees do not include Third-Party Costs. These are external costs payable to others, such as filing fees, registry fees, counsel’s fees, expert fees, courier charges, or other outside provider costs connected with a Matter.

Where VAT applies, it will be charged at the applicable rate.

2. How payment works

Subscription Plans are paid automatically through Stripe using the payment card held on record at checkout or otherwise stored for the relevant Subscription Plan. By signing up for a Subscription Plan, you authorise us to collect the Subscription Fees in accordance with the agreed payment schedule.

Fixed Fee Services are paid by invoice, unless we expressly agree otherwise in writing.

3. When payment is due

For Subscription Plans, payment is due according to the payment option selected at checkout, whether annual or monthly.

Where a Subscription Plan is paid monthly, this is a monthly payment option for a fixed-term Subscription Plan and does not make the service a month-to-month arrangement.

For Fixed Fee Services, payment is due in full before substantive work begins. We may keep the Matter on hold until payment is received and any required onboarding or compliance checks are completed.

4. Overdue or failed payments

If a payment fails, is declined, or remains unpaid after it is due, we may pause substantive work until your account is brought up to date.

For Subscription Plans, if any payment remains unpaid for 30 days or more after its due date, we may suspend legal services until your account is brought up to date. This may mean that we stop progressing an open Matter, do not begin a new Matter, or do not release further drafts, advice, or work product. Where a Subscription Plan payment fails, it may also be retried in accordance with the relevant payment provider’s processes.

For Fixed Fee Services, payment must usually be made before we start work, unless we have expressly agreed otherwise in writing.

You remain responsible for all Fees properly due under these Terms and any agreed scope, whether or not work has been paused or suspended due to non-payment.

We are not responsible for delays caused by late, failed, or incomplete payment steps, or by your failure to maintain a valid payment method where required.

1. Ending by you

You may end the services, or a particular part of the services, in accordance with these Terms, any agreed break clause, and our Cancellation and Refund Policy.

If you want a Subscription Plan to end, you must give notice before the renewal date. In the usual course, that notice will take effect at the end of the current Subscription Term, so the Subscription Plan will continue until then and will not renew.

If you ask us to stop work on a Fixed Fee Service, we will deal with that request in accordance with these Terms, the relevant Fixed Fee Proposal, and our Cancellation and Refund Policy, where applicable.

2. Ending or pausing by us

We may pause or terminate the services immediately, or on reasonable notice, if you fail to complete required onboarding or compliance checks, fail to provide information, documents, instructions, or approvals we reasonably need, materially breach these Terms, provide false, misleading, or materially incomplete information, fail to pay Fees when due, or if continuing to act would create a legal, ethical, professional, or regulatory issue.

We may also pause or stop acting if a Matter falls outside our permitted scope and no suitable alternative arrangement can be agreed, if the working relationship becomes abusive or inappropriate, or if we are required to do so by law.

We are not responsible for any delays caused by such a pause.

3. What happens when the service ends

When the services end, whether by expiry, cancellation, break, termination, or completion of a Matter, we will stop substantive work on the affected Matter unless otherwise agreed in writing. Your right to receive further services under the relevant arrangement will end, and any Fees already properly due will remain payable.

We may close Matters administratively where appropriate. We may also restrict access to live Client Hub features once the service has ended, although we may allow limited access to billing information, completed work, historic documents, or other records for a reasonable period.

We are not obliged to keep the Client Hub available indefinitely after the service ends.

4. Ongoing responsibilities after the service ends

If we are aware of an urgent legal issue, key deadline, or immediate practical risk at the point a Matter is closing, we will take reasonable steps to notify you before closure. However, once the service has ended, we are not responsible for future action unless we have expressly agreed to continue acting.

It remains your responsibility to appoint another adviser if further work is required after the service ends.

We will retain client files and records in accordance with our legal, regulatory, operational, and retention requirements, and may make final documents or retained records available through the Client Hub or another reasonable method, subject to any legal, operational, or retention limits that apply.

Ending the services does not affect any rights or obligations that are intended to continue after termination or expiry, including payment of outstanding Fees, confidentiality, liability limits, document ownership, file retention, complaints, and governing law.

Our Complaints Policy explains how to raise a complaint, how we will investigate it, the timescales we aim to follow, and what escalation options may be available.

The Complaints Policy forms part of these Terms and should be read together with the other policies referred to in them.

1. Confidentiality

We will take reasonable steps to protect the confidentiality of your confidential information.

We may disclose your information where reasonably necessary to provide the services, comply with legal, regulatory, professional, or compliance obligations, where disclosure is required by law, court order, or a regulatory authority, where you ask us to make a referral or introduction, or where disclosure is otherwise permitted under these Terms or our Policies.

Information will not be treated as confidential if it is already public, except through our breach.

2. Privacy and data protection

We are committed to handling personal data in accordance with applicable data protection law.

Our handling of personal data is also governed by our Privacy Policy and, where relevant, our Data Processing Addendum. You should read those documents carefully, particularly if you provide us with personal data relating to customers, staff, contractors, suppliers, or other individuals.

3. Our regulatory position

Legal services provided through Lawyerlink are delivered by solicitors who are individually authorised and regulated by the Solicitors Regulation Authority and remain personally bound by the SRA’s professional rules and Code of Conduct.

Lawyerlink is built as a modern legal service model. By combining solicitor expertise with technology, efficient systems, and a more streamlined way of working, we aim to make legal support more accessible, more responsive, and more cost-effective for businesses, while remaining within the professional and regulatory framework that applies to the solicitors who deliver the service.

Lawyerly Ltd, trading as Lawyerlink, is not itself authorised as an SRA-regulated law firm. 

The solicitors delivering legal services nevertheless remain individually regulated and subject to the SRA’s professional standards, and you have the right to raise concerns or make a report to the SRA where appropriate. The scope and limits of the service are set out clearly in these Terms and in our Legal Service Statement.

4. Third-party advisers, referrals and incentives

Where appropriate, we may refer you to, introduce you to, or suggest external advisers or service providers, such as barristers, litigators, patent attorneys, accountants, tax advisers, or other specialists.

You are free to decide whether to instruct any third party. Unless we expressly agree otherwise in writing, we are not responsible for the services, advice, costs, or conduct of any third-party adviser or provider.

When we refer you to an external specialist, we can help with a structured handover to ensure the transition is as smooth and informed as possible.

In some cases, members of our team may receive an internal incentive. Any such arrangement is internal to us and does not increase the cost to you.

5. Reliance on information and instructions

We rely on the information, documents, background, and instructions you provide. Unless we expressly agree otherwise in writing, we are entitled to assume that they are accurate, complete, and not misleading, and that the people instructing us on behalf of the Client are authorised to do so.

We are not responsible for losses arising from inaccurate, incomplete, misleading, or late information or instructions provided by you.

6. Ownership and use of documents

We retain ownership of our pre-existing materials, systems, templates, precedents, drafting methods, workflows, automation tools, and general legal know-how.

Documents we prepare for you are intended for your business’s use in connection with the purpose for which they were prepared. Unless we agree otherwise in writing, they must not be resold or distributed for unrelated third-party use without our prior written consent.

7. Liability and limits of responsibility

We provide our services with reasonable skill and care. Because Lawyerlink is offered through a defined service model and pricing structure, our liability to you is limited as set out below.

To the fullest extent permitted by law, our total liability to you arising out of or in connection with any one Matter, or any series of connected Matters, whether in contract, tort, including negligence, breach of statutory duty, or otherwise, is limited to the fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

To the fullest extent permitted by law, we are not liable for any indirect, consequential, special, or incidental loss, or for any loss of profit, revenue, business opportunity, goodwill, anticipated savings, or data. We are also not liable for losses arising from the acts or omissions of third parties, including external advisers, experts, filing bodies, payment providers, or other service providers, or for delay or failure caused by events outside our reasonable control, unless the law provides otherwise.

Events outside our reasonable control may include failures of third-party systems, internet or platform outages, cyber incidents, supplier failures, strikes, public health events, government action, or other similar events. We are also not liable for losses arising from your failure to obtain separate specialist advice where we have told you that such advice is needed.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

8. Changes to these Terms

We may update these Terms from time to time where reasonably necessary, including to reflect changes to our services, pricing structure, legal or regulatory requirements, systems, or operating model.

Where a change is material, we will aim to give you reasonable notice before it takes effect. Continued use of the services after the updated Terms take effect means that the updated Terms apply, unless the law requires a different approach or we agree otherwise with you.

9. Assignment, third-party rights, and general legal effect

We may assign, transfer, subcontract, or otherwise deal with our rights and obligations under these Terms as part of operating and developing the service, provided that doing so does not materially reduce the service protections available to you.

You may not assign, transfer, subcontract, or otherwise deal with your rights or obligations under these Terms without our prior written consent.

Unless these Terms expressly say otherwise, a person who is not a party to them has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the rest of the Terms will continue in full force and effect, and the affected provision will be treated as modified to the minimum extent necessary to make it valid and enforceable where possible.

If either party delays or does not enforce a right under these Terms, that does not mean that right has been waived.

10. Governing law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, unless the law requires otherwise.

By accepting these terms during checkout, including through Stripe, and by purchasing or using our services, you confirm that you have read and agree to be bound by:

Business Entity

The business registered with us for the services. This may be a sole trader, partnership, limited company, LLP, or another business vehicle accepted by us.

If a business has not yet been formally incorporated or formed when services are requested, the services will be treated as applying to the individual business owner or other person instructing us until the business is legally formed and accepted by us as the Client.

That individual remains responsible for all fees, instructions, and liabilities arising before the business is formed and accepted by us, unless we agree otherwise in writing.

Client

The Business Entity to which we provide the services under these terms.

Client Hub

Our online client portal and matter-management platform through which the Client signs up for services, uploads documents, communicates with us, receives updates, accesses documents, manages matters, and completes certain payment and onboarding steps.

Fees

All amounts payable for the services, including Subscription Fees, fixed fees, additional fees, disbursements, Third-Party Costs, and any other agreed charges.

Fixed Fee Proposal

The written proposal, quote, scope confirmation, statement of work, email confirmation, or other written record in which we set out the scope, assumptions, exclusions, fee, timing, payment terms, and any service-specific cancellation, refund, staged payment, or non-refundable terms for a Fixed Fee Service.

Fixed Fee Service

A Matter or piece of legal work that we agree to provide for a fixed fee under a Fixed Fee Proposal.

Key Representative

The individual who signs up for the services on behalf of the Client, accepts these terms, completes the required identity verification and onboarding steps, and acts as the primary contact for compliance and account set-up purposes, unless we agree otherwise.

Lawyerly Ltd, Lawyerly, Lawyerlink, we, us, our

Lawyerly Ltd (Company No. 15697410), registered in England and Wales, trading as Lawyerlink.

Matter

The specific legal task, issue, instruction, project, or piece of work on which we are acting for the Client.

Policies

Our policies, including our Privacy Policy, Complaints Policy, Cancellation and Refund Policy, Cookies Policy, and, where applicable, our Data Processing Addendum.

Reserved Legal Activities

Legal activities that are reserved by law to authorised persons or authorised firms, including activities such as the conduct of litigation, rights of audience, reserved instrument activities, probate activities, notarial activities, and the administration of oaths.

Scope of Service

The service areas and types of work described in section 1, as limited by section 2 and any relevant Subscription Plan, Fixed Fee Proposal, or other agreed written scope confirmation.

Services

The legal services we provide under these Terms, including Subscription Plans and Fixed Fee Services.

Subscription Plan

One of our ongoing subscription service plans under which the Client receives legal services for the agreed Subscription Term.

Subscription Services

The ongoing legal services we provide under a Subscription Plan, as described in these terms and any relevant plan, proposal, service description, or written confirmation.

Subscription Fees

The fees payable for a Subscription Plan.

Subscription Term

The agreed term of a Subscription Plan, which is 12 months from the date checkout is completed for that plan unless we expressly agree otherwise in writing.

Terms

These Terms of Service & Engagement, as updated from time to time in accordance with their terms.

Third-Party Costs

External costs, charges, or fees payable to third parties which are not included in our Fees unless we expressly state otherwise.

You/your

The Client and, where the context requires, the Key Representative or any other person using the services or giving instructions on the Client’s behalf.