Accessibility 
statement

1. Commitment to accessibility

We are committed to meeting the needs of all our clients and visitors, and we recognise the importance of making our services inclusive. We aim to comply with recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we also apply Accessible Rich Internet Applications (ARIA) standards.

In addition, we acknowledge our legal responsibilities under the UK Equality Act 2010, which requires us to make reasonable adjustments so that people with disabilities are not placed at a disadvantage. This policy reflects both our legal obligations and our broader commitment to equal access.

2. Accessibility features

To support an inclusive experience, we have incorporated a number of accessibility features into our website and Client Hub:

• Keyboard navigation: Our platforms are designed so that users can navigate them by keyboard without needing a mouse.

• Screen reader compatibility: We structure content to be compatible with screen reader software, so that visually impaired users can access information through audio.

• Text alternatives: Images and non-text content include descriptive alt text to provide context for those using assistive technology.

• Resizable text: Users can adjust the text size through their browser settings, which allows content to be displayed at a size that suits individual needs.

• Colour contrast: We use high-contrast colour schemes to help ensure that text and other elements are distinguishable from their background. We also recognise that individual browser settings can influence colour contrast.

• Accessible forms: Our online forms are designed with clear labels and instructions so that they are easier to complete for users with cognitive or visual impairments.

3. Ongoing improvements

Accessibility is not a one-time task but an ongoing process. We are committed to continually improving our platforms by:

• Regular audits: Conducting periodic accessibility audits so that we can identify potential barriers and take steps to address them.

• User feedback: Encouraging feedback from users and acting on suggestions so that we can continually improve accessibility.

• Training: Providing regular training to our development and content teams to ensure they understand accessibility best practice and apply it when building or updating services.

• Updates and maintenance: Regularly reviewing and updating the website and Client Hub to incorporate new accessibility features and address any issues highlighted through audits or user feedback.

4. Client Hub accessibility

The Client Hub is central to how we provide our legal services, and we have taken specific steps to make it accessible:

• User-friendly interface: The Hub is designed with a straightforward and intuitive interface so that it can be navigated with ease.

• Accessible documentation: Legal documents and templates are made available in accessible formats so that they can be read and understood by all users.

• Support services: We provide dedicated support to help users who may need assistance with accessibility, including help with document access or other specific queries.

5. Supporting users with disabilities

We want to ensure that every user has a positive experience, and we provide support services where needed. These include:

• Accessibility support: Our support team is trained to help users with accessibility needs, including providing guidance on navigation and use of our services.

• Alternative formats: On request, we will provide documents and content in alternative formats such as large print, braille, or audio.

• Feedback mechanism: We encourage users to share feedback on any accessibility issues they encounter, and we commit to taking action to address concerns and make improvements.

6. Contact information

If you experience accessibility issues or have suggestions for improvement, please contact us:

Email: support@lawyerlink.co

Phone: +44 (0)204 525 4757

Our team will do everything possible to assist you and to ensure that you have full access to our services.

7. Compliance and standards

We strive to adhere to the following standards and regulations:

• WCAG 2.1 Level AA: We aim to meet or exceed these requirements to make our content accessible to a wide range of users.

• UK Equality Act 2010: We are committed to providing equal access and to making reasonable adjustments where required by law.

• ARIA standards: We implement ARIA guidelines to improve the accessibility of interactive elements for users with disabilities.

8. Policy review

We review this policy regularly to ensure it reflects changes in accessibility standards, technology, and user feedback. By keeping it current, we can ensure that our commitment to accessibility remains effective and meaningful.