The Lawyerlink
Flex Plan Terms

These terms apply to clients who subscribe to the Lawyerlink Flex Plan ("Flex Plan"). They form part of, and must be read together with, our Main Terms of Service & Engagement (the "Main Terms"), which continue to govern our relationship except where modified here. If there is any inconsistency between these Flex Plan Terms and the Main Terms, these Flex Plan Terms will prevail.

1. Key definitions

Client Hub means our online portal where you instruct us, and access documents and updates.

Matter means a single legal active matter within our Scope of Service (as defined in the Main Terms) which we agree to handle for you under the Flex Plan.

Fixed Fee Proposal means the agreed scope of work, fixed fee, expected delivery period and payment schedule for your Matter, as confirmed in writing before we start substantive work.

Standard Flex Monthly Price means our standard monthly Flex Plan price, as listed on our website (exclusive of VAT unless otherwise stated). Your Fixed Fee Proposal may be priced above or below the Standard Flex Monthly Price depending on scope, complexity and duration.

Monthly Instalment means the monthly payment amount payable in advance under an agreed Fixed Fee Proposal where the fixed fee is split over more than one month.

2. How the Flex Plan works

2.1 Flex Plan Proposal

Before we begin substantive work on a Matter, we will issue a Fixed Fee Proposal in writing setting out:

• Scope of work (what we will do, and what we will not do)

• Fixed fee (the total price for the Matter)

• Indicative delivery period (e.g. 1–3 months)

• Payment schedule

2.2 Acceptance and payment

To proceed, you must accept the Fixed Fee Proposal. Acceptance is completed via our online checkout, where you will confirm acceptance and make payment in line with the agreed payment schedule.

Once accepted (and any initial payment due has been received), your Client Hub access is activated automatically.

2.3 Discovery call and commencement of work

After acceptance, we will arrange a discovery/scoping call and confirm next steps. The purpose of the discovery call is to confirm context, priorities, documents and dependencies so we can progress efficiently.

We do not begin substantive work until the Proposal has been accepted and any initial payment due has been received. Where discovery shows that the work materially differs from the agreed scope, we will agree on an updated scope and fee before proceeding.

All instructions, documents and feedback should be managed through the Client Hub.

2.4 Delivery period is an estimate

We will provide an indicative timeline and keep you updated, but timing may change due to complexity, negotiation dynamics, third-party dependencies, or delays in receiving information or decisions from you.

2.5 One active Matter at a time

Under the Flex Plan, you may have one active Matter at a time unless your Fixed Fee Proposal states otherwise. Once completed or closed, you may request a new Matter and we will issue a new Fixed Fee Proposal.

3. Fees

3.1 How pricing is set

Your Fixed Fee Proposal may be:

• based on our standard Flex Plan pricing;

• discounted where the work is simpler and tightly defined; or

• higher and/or longer where the work is more complex, urgent, involves extended negotiation, or requires multiple iterations.

We will always confirm the scope, fixed fee and indicative delivery period upfront so you know what you are approving.

3.2 Not billed by the hour

The Flex Plan is not an hourly product. References to “time” or “months” relate to the delivery period and payment schedule, not a bank of billable hours.

3.3 Discount codes

Where a discount applies, we may provide a discount code to use at checkout.

4. What is covered

4.1 Scope mirrors the Main Terms

The services available under the Flex Plan mirror the Scope of Service in the Main Terms, subject to the one-active-Matter rule. All limitations and exclusions in the Main Terms continue to apply (including exclusions around reserved legal activities, non-UK law, and other limitations).

4.2 Disbursements and third-party costs are not included

Your fixed fee under the Fixed Fee Proposal does not include third-party charges or government/registry filing fees. If disbursements are required (for example, registry fees, counsel, experts or other external providers), we will agree these with you in advance.

4.3 Trade marks

Any annual-plan trade mark benefit does not apply to the Flex Plan. We can prepare and file trade mark applications under the Flex Plan, where agreed, but you remain responsible for official fees and registry charges (agreed in advance).

5. Changes to scope

5.1 If your instructions or circumstances change

Sometimes a Matter expands because new issues arise, your priorities change, or the other side’s position changes.

If we consider that work falls outside the agreed scope of the Fixed Fee Proposal, we will tell you promptly and explain your options. We will not begin out-of-scope work unless and until you approve an updated scope and fee in the Client Hub (or in writing).

5.2 Options when scope changes

Where scope changes, we may treat the additional work as:

• Included (where it is reasonably within the original scope); or
• a variation to the Fixed Fee Proposal (re-scoped with a revised fixed fee and/or revised delivery period); or
• a new Matter (to be opened once the current Matter is completed or closed), consistent with the one-Matter-at-a-time rule (unless we expressly agree otherwise).

5.3 Additional fees

Any additional fees will only be charged where the additional work (or revised approach) is agreed by you in advance. We may collect agreed additional fees via the Client Hub and/or by issuing an additional invoice, as confirmed at the time.

6. If the Matter takes longer

If the Matter continues beyond the paid-for period or agreed delivery period, we will agree on one of the following before continuing:

• an extension (for example, an additional month at an agreed monthly instalment); or

• continuation on the Standard Flex Monthly Price (if appropriate); or

• an upgrade to an annual plan if you need ongoing or concurrent support.

7. Payment, billing and access

7.1 How you pay

The Flex Plan is paid via the Client Hub online checkout. Depending on your Fixed Fee Proposal.

7.2 VAT

All prices are exclusive of VAT unless stated otherwise.

7.3 Overdue accounts and pausing work

We provide active work and access for each period you have paid for. If payment is not received when due, we may pause substantive work until your account is brought up to date. You will still be able to access the Client Hub to view existing files and correspondence (unless restricted for legal or compliance reasons).

7.4 No roll-over of “unused time”

The Flex Plan is not an hourly product. There is no carry-over of unused time.

8. Client cooperation and delays

You agree to fully cooperate by providing clear instructions, timely information, and the decisions needed to progress your Matter. Delays in your response may affect timeframes.

If we are unable to progress the Matter because we are waiting for you for a sustained period, we may pause the Matter and/or close it administratively (you can reopen later or start a new Matter, subject to the one-Matter rule and any updated scoping/pricing required).

9. Cancellations and refunds

9.1 If you want to stop part way through

If you ask us to stop work before the Matter is completed, we will confirm the Matter's status and next steps. Fees already paid for a period in progress are not refundable, and you remain responsible for any agreed disbursements or committed third-party costs.

9.2 No pro rata refunds

We do not offer pro rata refunds for part months already in progress, and we do not refund instalments already paid for work delivered or reserved within an agreed period (subject to any mandatory legal requirements).

10. Upgrading to an annual plan

You can upgrade to one of our annual plans at any time. From the upgrade date, the annual plan fees and annual plan terms apply, including access to multiple matters and ongoing proactive support. Any transition will be confirmed in writing via the Client Hub.

11. Closing matters

We will tell you when your Matter is finished or needs to be closed. This may happen when:

• your goals have been met;
• the work falls outside scope and you choose not to re-scope;
• the work involves activities we are not authorised to carry out;
• progress must pause due to unpaid fees or missing instructions; or
• we must decline or suspend work due to conflict, reserved legal activities, or scope limitations.

Once closed, your file will be kept and managed in line with the Main Terms.

12. Other provisions

All other clauses of the Main Terms continue to apply to the Flex Plan, including limitations of service, privacy, confidentiality, liability, and related policies.

These Flex Plan Terms are governed by the laws of England and Wales and subject to the jurisdiction provisions in the Main Terms.