The Lawyerlink
Flex Plan Terms

These terms apply to clients who subscribe to the Lawyerlink Flex Plan ("Flex Plan"). They form part of, and must be read together with, our Terms of Service & Engagement (the "Main Terms"), which continue to govern our relationship except where modified here.

1. Scope of service

1.1 One active Matter

Under the Flex Plan, you may have one active Matter at any given time. A Matter is a legal matter within our Scope of Service (see Clause B of the Main Terms). Once your subscription is activated and any required AML/KYC checks are completed (per Clause G.3 of the Main Terms), we will arrange a discovery call and assist you in opening your Matter in the Client Hub. All instructions, updates, documents, and feedback will be managed securely through the Client Hub.

1.2 Scoping and estimate

At the outset, we will confirm the scope of work, discuss your objectives, and provide an indicative timeframe for completion based on the information available at that time. This guidance is provided for informational purposes only. It may be subject to change due to the complexity of the Matter, third-party dependencies, or the timely provision of information and decisions by you. We will keep you informed of material developments and notify you if timescales are likely to change.

1.3 Monthly working rhythm

The Flex Plan operates on a month-to-month basis. For each paid period, we will progress your Matter in a timely and efficient manner. If your Matter continues beyond a single monthly period, and payment for the next subscription is received, work will continue automatically under that subscription until completion or cancellation in line with Clause 2.3.

1.4 Sequential handling

Each Matter is handled individually. Once a Matter is completed or closed, you may open a new Matter. This sequential approach is designed to ensure each instruction receives appropriate focus and attention.

1.5 What is covered

The services available under the Flex Plan mirror those outlined in Clause B (Scope of Service) of the Main Terms (as amended from time to time), with a limit of one active Matter at a time. All limitations and exclusions in Clause C (Limitation of Service) continue to apply, including exclusion of reserved legal activities, court representation, non-UK law, and other items specified in the Main Terms. Third-party charges and government filing fees are not included.

1.6 Trade marks under the Flex Plan

The "one trade mark application and registration in one class" benefit available under our annual plans does not apply to the Flex Plan. We can prepare and file trade mark applications under the Flex Plan; however, you remain liable for all official fees, including UKIPO class and filing fees and any other government or registry charges. Any such disbursements will be agreed with you in advance.

2. Payment and duration

2.1 Billing

The Flex Plan operates on a rolling monthly basis. Fees are payable monthly in advance via Stripe. By subscribing, you authorise Stripe to collect the monthly fee on a recurring basis using the payment method you have saved. Prices are exclusive of VAT unless stated otherwise.

2.2 Access and pauses

Access to the Flex Plan is provided for each paid month. If payment fails or is not received, we may pause work and access until your account is brought up to date (see E.4 of the Main Terms). Unused access or time does not roll over, and the Flex Plan does not represent a fixed number of hours.

2.3 Cancellation

You may cancel at any time by giving at least 14 days' notice before your next renewal date (via the Client Hub or to support@lawyerlink.co). If notice is received within 14 days of renewal, cancellation will take effect from the following month. We will continue to provide access and, where applicable, progress your Matter until the end of the paid period. No pro rata refunds are issued for part months already in progress.

Cancellation of your Flex Plan operates independently of the completion or closure of any Matter. Finishing a Matter does not automatically end your subscription. Unless you give notice in accordance with this clause, your Flex Plan will continue on a rolling monthly basis, and further fees will remain payable until cancellation takes effect.

2.4 No annual commitment

The Flex Plan has no annual term. Fair Use provisions in Clause D of the Main Terms do not apply to the Flex Plan; instead, the one-Matter rule governs usage.

3. Managing matters

3.1 Opening and classification

Each Matter must be clearly scoped and agreed with us before work begins. If additional legal issues arise, we will assess whether they fall within the existing scope or should be treated as a new Matter (to commence once the current Matter is completed or closed).

3.2 Closure

We will notify you when a Matter is completed or otherwise closed (for example, when objectives have been achieved, work becomes out of scope or relates to reserved activities, or when work must pause due to non-payment or lack of instructions). The Main Terms govern file retention and access.

Completion or closure of a Matter does not automatically cancel your Flex Plan. You may choose to cancel in line with the cancellation procedure in Clause 2.3. If you do not give notice, your subscription will continue on a month-to-month basis, and you may open a new Matter at any time.

4. Upgrading to an Annual Plan

You can upgrade to any of our annual plans at any time, based on your business's annual turnover.

From the date of your upgrade, the annual subscription fees and the annual plan terms set out in the Main Terms will apply, including access to multiple concurrent matters and ongoing proactive legal support. The upgrade date will mark the start of your new 12-month subscription term.

To upgrade, you must provide at least 7 days' notice before your next billing date. Upon receipt of notice, your upgrade will take effect on the next renewal date, and the subsequent payment collected will reflect the annual subscription fee applicable to your chosen plan.

5. Other provisions

All other clauses of the Main Terms continue to apply to the Flex Plan, including Clause C (Limitation of Service), Clause G (Important Acknowledgements, compliance, liability, privacy, and confidentiality), and the related policies, except that the annual commitment, Fair Use, and trade mark application benefit provisions available under the annual plans do not apply to the Flex Plan.

These Flex Plan Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction provisions contained in the Main Terms.