The Lawyerlink
Flex Plan Terms

These terms apply to clients who subscribe to the Lawyerlink Flex Plan ("Flex Plan"). They form part of, and must be read together with, our Main Terms of Service & Engagement (the "Main Terms"), which continue to govern our relationship except where modified here.

1. Scope of service

1.1 One active Matter

Under the Flex Plan, you may have one active Matter at any given time. A Matter is a legal matter within our Scope of Service (see Clause B of the Main Terms).

Once your subscription is activated, we will arrange a discovery call and help you open your Matter in the Client Hub. All instructions, updates, documents, and feedback will be managed securely through the Client Hub.

1.2 Scoping and estimate

At the outset, we will confirm the scope of work, discuss your objectives, and provide an indicative timeframe for completion based on the information available at that time. This guidance is provided for informational purposes only. It may be subject to change due to the complexity of the Matter, third-party dependencies, or the timely provision of information and decisions by you. 

We will keep you informed of any material developments and notify you if we expect the timeframe to change.

1.3 Monthly working rhythm

The Flex Plan operates on a month-to-month basis. For each paid period we will progress your Matter in a timely and efficient manner. If your Matter continues beyond a single monthly period, and payment for the next subscription is received, work will continue automatically under that subscription until completion or cancellation in line with Clause 2.3.

1.4 Sequential handling

Each Matter is handled individually. Once a Matter is completed or closed, you may open a new Matter. This sequential approach is designed to ensure each instruction receives appropriate focus and attention. 

If you instruct us on additional issues not reasonably connected to the existing Matter, we may treat these as separate instructions. You can choose to open a new Matter under the Flex Plan (once the current one closes) or upgrade to an annual plan that allows concurrent matters.

1.5 What is covered

The services available under the Flex Plan mirror those outlined in Clause B (Scope of Service) of the Main Terms (as amended from time to time), with a limit of one active Matter at a time.

All limitations and exclusions in Clause C (Limitation of Service) continue to apply, including exclusion of reserved legal activities, court representation, non-UK law, and other items specified in the Main Terms. 

Third-party charges and government filing fees are not included.

1.6 Trade marks under the Flex Plan

The "one trade mark application and registration in one class" benefit available under our annual plans does not apply to the Flex Plan. We can prepare and file trade mark applications under the Flex Plan; however, you remain liable for all official fees, including UKIPO class and filing fees and any other government or registry charges. Any such disbursements will be agreed with you in advance.

1.7 Client cooperation

You agree to cooperate fully by providing clear instructions, timely information, and decisions as required to progress your Matter. Delays in your response may affect timeframes or lead to the closure of the Matter.

2. Payment and service continuity

2.1 Monthly billing

The Flex Plan runs on a rolling monthly basis. Fees are charged monthly in advance through Stripe. By subscribing, you authorise Stripe to collect payment automatically using your chosen payment method.

All prices are exclusive of VAT, unless otherwise stated.

2.2 Overdue accounts

Your access to the Flex Plan covers each month you have paid for.

If payment for the next month is not received by your renewal date, we may pause all active legal work until your account is brought up to date (see Clause E.4 of the Main Terms).

You will still be able to access your Client Hub to view existing files and correspondence, but we will not carry out new work, issue advice, or provide updates until payment has been received.

Any unused time does not roll over, and the Flex Plan is not based on hours; it reflects ongoing support during each paid period.

2.3 Cancellation and renewals

You can cancel your subscription at any time by giving at least 14 days’ notice before your next renewal date (through the Client Hub or by emailing support@lawyerlink.co).

If notice is received within 14 days of renewal, cancellation will take effect from the following month.

We’ll continue to provide access and, where relevant, progress your Matter until the end of your paid-for period.

Please note that no pro rata refunds are offered for part months already in progress.

2.4 Continuing after a Matter ends

Your Flex Plan is separate from any specific Matter.

When a Matter is completed or closed, your subscription continues automatically on its rolling monthly basis unless you choose to cancel it under Clause 2.3.

If you wish to stop your subscription, it’s your responsibility to do so before your next renewal.

Otherwise, your plan will remain active, and you’re free to start a new Matter whenever you’re ready.

2.5 No long-term commitment

The Flex Plan has no annual term and can be cancelled at any time.

The Fair Use provisions in Clause D of the Main Terms do not apply; instead, the one-Matter-at-a-time rule governs how the plan is used and managed.

3. Managing matters

3.1 Opening and classification

Each Matter must be clearly scoped and agreed with us before work begins. If additional legal issues arise, we will assess whether they fall within the existing scope or should be treated as a new Matter (to commence once the current Matter is completed or closed).

3.2 Closure

We’ll let you know when your Matter is finished or needs to be closed. This might happen when your goals have been met, when the work falls outside the agreed scope, involves activities we’re not authorised to carry out, or if progress has to pause due to unpaid fees or missing instructions. Once closed, your file will be kept and managed in line with our Main Terms.

Closing a Matter doesn’t automatically end your Flex Plan. If you’d like to cancel your subscription, please do so in accordance with Clause 2.3. Otherwise, your plan will continue to run monthly, and you’re welcome to start a new Matter whenever you’re ready.

3.3 Reserved work

We may decline or suspend work on a Matter if it gives rise to a conflict of interest, involves reserved legal activities, or falls outside our authorised practice areas. In such cases, we will notify you promptly and, where possible, recommend alternative options.

4. Upgrading to an Annual Plan

You can upgrade to any of our annual plans at any time, based on your business's annual turnover.

From the date of your upgrade, the annual subscription fees and the annual plan terms set out in the Main Terms will apply, including access to multiple concurrent matters and ongoing proactive legal support. The upgrade date will mark the start of your new 12-month subscription term.

To upgrade, you must provide at least seven (7) days' notice before your next billing date. Once your upgrade takes effect, your next payment will reflect the annual subscription fee applicable to your chosen plan.

5. Other provisions

All other clauses of the Main Terms continue to apply to the Flex Plan, including Clause C (Limitation of Service), Clause G (Important Acknowledgements, compliance, liability, privacy, and confidentiality), and the related policies, except that the annual commitment, Fair Use, and trade mark application benefit provisions available under the annual plans do not apply to the Flex Plan.

If there is any inconsistency between these Flex Plan Terms and the Main Terms, these Flex Plan Terms take precedence to the extent of that inconsistency.

These Flex Plan Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction provisions contained in the Main Terms.